Call Operations

Use data to optimize your lead flows.

Whether you’re a call center manager, carrier or a system integrator, our data products can help improve your call center and contact center operations.

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API Documentation

Caller Identification/CNAM

Get details associated with a number to build an agent screen pop, generate post-call analytics, or support call-tracking and attribution models.

Call Routing

Route known and unknown calls to the right agent or sales team member in real-time based on the phone metadata or caller’s demographic and location details.

Call Prioritization

Optimize call queues to serve the highest value customers and leads.

Reputation Management

Ensure your reputation stays intact by avoiding being marked as spam by calling disconnected numbers.

Lead Form Fill and CRM Updates

Auto-fill forms that reduce onboarding time, ensure data accuracy, and improve the customer experience.

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