While Trestle has industry-leading coverage and accuracy rates for phone data, there are times when the record may be incorrect* and/or out of date. Trestle provides a method of rectifying this, but the request must be verified before making those changes.
How to Submit a Phone to Name or Address Change Request #
If you believe that you’ve identified the correct name of a phone owner, and it’s different from what Trestle provides, you can submit a request to change this information in our system. Send an email to support@trestleiq.com with the following template to submit a request.
Subject line: Phone to Name/Address Linkage Update Request
Phone Number:
Correct Name of Owner:
Correct Address of Owner (optional):
You can include the above information in the email if you have multiple requests.
Once we’ve received this request, we will review the information against our current list of potential owners and make the appropriate changes if verified. We will respond and confirm we’ve received the request within one business day. If the change is accepted, the information will be updated within one month.
How Does Trestle Validate Change Requests? #
When we receive a request to update a record, we accept a name and a phone number to check various data providers. If that information can be validated, we will change the record by the following data refresh (data builds are completed once a month).
Once we have reviewed the request, it will either be accepted or rejected with the available information.
What if My Request Is Rejected? #
In some cases, we may be unable to verify the ownership information using additional data providers. If that’s the case, we will not be able to proceed unless we are provided authoritative evidence to back up the request. If you have access to this information, or it’s appropriate to ask the phone owner for this information, you can provide Trestle with a screenshot of a phone bill that includes the owner’s name, address, and phone number to validate their ownership of the phone. Before going this route, we recommend submitting your requests with just the name/address and phone number and allowing Trestle to complete the verification through the normal process, if possible.
If you have additional questions about this process, please reach out to us at support@trestleiq.com.
*Please Note: If you notice an incorrect name on your phone’s caller ID, contact your carrier to have it corrected. Trestle cannot correct those records.