With three different phone SKUs for phone identity data, we get this question often on which product is the right fit for their business.
To recap quickly:
Reverse Phone API validates a phone number and provides phone metadata, owner name and their demographics, current and historical addresses, and associated people.
Caller Identification API provides an incoming caller’s identity, including phone metadata (carrier, line type, prepaid status, etc.), name, demographics, and current address.
Smart CNAM API validates a phone number and provides the name of the person or business to which it belongs.
In terms of the data dictionary, here is the difference:
|Attribute||Reverse Phone API||Caller Identification API||Smart CNAM API|
|Subscriber/Associated Person or Business Name||✓||✓ (Single name)||✓ (Single name)|
|Current Address||✓||✓ (Single address)|
When to use which phone SKU:
|Use Case||Reverse Phone API||Caller Identification API||Smart CNAM API|
|CRM Update/Identity Resolution||✓|
|Screen Pop Caller Identification||✓|
|CNAM Caller Identification||✓|
Please note that there might also be pricing considerations. Reverse Phone API and Caller Identification API start at $0.07/query, while Smart CNAM API, which just provides a single name associated with the phone, starts at $0.015/query.
If you have more questions about your use case and the right product to use, please contact us at firstname.lastname@example.org.