Technical Account Manager & Customer Operations Specialist
Trestle is a technology company based in Bellevue, Washington, that is building the next generation of data products for businesses. We provide quality identity data APIs to help businesses improve their lead management and call operations through accurate customer verification and enrichment. We are trusted by enterprise customers, like Twilio, ActiveProspect, Best Buy, and more, serving 300MM+ queries per month. We do that by providing the most comprehensive data coverage and solutions delivered to customers with low latency APIs and best-in-class customer service.
Trestle was founded by industry leaders responsible for growing Ekata’s data and identity verification business from a startup with less than ten people to an $850M acquisition by Mastercard in 2021. We are a profitable business that’s just one year old with 60+ enterprise customers and a massive potential for future growth. The business is backed by the top investors and entrepreneurs in the identity data space with 40+ years of experience serving customers.
We’re seeking a Technical Account Manager & Customer Operations Specialist who thrives in a dynamic environment, balancing between customer support, operational efficiency, and product management. As a crucial link between our customers and internal teams, this role demands a blend of strong educational expertise or entrepreneurial experience, insatiable curiosity, rapid adaptability, and a finely-tuned eye for detail.
In this role, you will:
This role is a multi-faceted one, touching various aspects of customer support, operations, and product management without delving into customer strategy or negotiations. Responsibilities include:
- Customer Support: Handling inquiries, ticketing, and maintaining Service Level Agreements (SLAs) to ensure customer satisfaction.
- Account Configurations: Managing and fine-tuning account settings to align with customer needs and platform capabilities.
- Customer Troubleshooting: Addressing and resolving customer issues by liaising between technical and non-technical teams to ensure swift solutions.
- CRM Management: Overseeing and optimizing the Customer Relationship Management system for efficient customer interaction and data organization.
- Customer Billing: Managing and ensuring accurate billing processes and resolving billing-related inquiries.
- Experience working in a dynamic, entrepreneurial environment
- A minimum of three years of experience in a relevant field (data, technical support, SaaS)
- Bachelor’s degree
- Curiosity and a hunger for learning
- Meticulous attention to detail
- Organizational prowess
- Process-driven mindset
- Excellent communication skills, particularly in written correspondence with customers
- A collaborative and team-oriented approach
- Must be able to commute to the office in Bellevue, Washington
This role necessitates someone who can seamlessly switch between various tasks, offering support where needed, optimizing operational processes, and ensuring our product meets the standards our customers expect.
- Customer First
- Dive Deep
- Growth Mindset
- One Team
If you’re passionate about delivering exceptional customer experiences and are driven by operational excellence, we’d love to hear from you.
How to Apply:
Please submit your resume via email to email@example.com. In the subject line of your email, please include “Technical Account Manager Application – [Your Name]”. We look forward to reviewing your application.