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Caller Identification API

Caller Identification API provides an incoming caller’s identity, including phone metadata (carrier, line type, prepaid status, etc.), name, demographics, and current address. Typical use cases for this phone number lookup API include caller tracking, identification, and call routing.

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API Documentation
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Unlock Powerful Use Cases with Caller Identification API
   
  Caller Identification 
Get details associated with a number to build an agent screen pop, generate post-call analytics, or support call-tracking and attribution models.
   
  Call Routing and Prioritization 
Route known and unknown calls to the right agent or sales team member in real-time based on the phone metadata or caller’s demographic and location details.
Features
   
  Validity Checks 
Shows whether a number is valid, assigned to a carrier, and is in-service.
   
  Line Type 
Provides seven unique line types including: mobile, fixed and non-fixed VoIP, landline, premium, toll-free and voicemail service.
   
  Prepaid Status 
Indicates whether a mobile number is part of a prepaid plan.
   
  Carrier 
Identifies all US-based carriers including MVNOs.
   
  Current Address 
See the current address of your contact.
Benefits
Trestle’s Caller Identification API offers several benefits, especially for businesses and service providers. Here are some key advantages of using our phone number lookup API:
  •  Call Authentication
     Caller Identification API can help authenticate incoming calls by providing information about the caller. By verifying the caller's identity, businesses can establish trust and ensure the security of their communication channels.
  •  Call Routing and Prioritization
     Caller Identification API allows businesses to route calls more efficiently. By identifying callers and their specific needs, companies and call centers can direct calls to the appropriate department or agent, reducing wait times and improving overall call handling.
  •  Analytics and Insights
     Caller Identification API provides valuable data and insights about incoming calls to gain a deeper understanding of customer behavior, optimize operations, and make data-driven decisions.
  •  Enhanced Customer Experience
     Caller Identification API enables businesses to personalize and improve the customer experience. With caller information, companies can greet customers by name, access their account details, and provide personalized service. This enhances customer satisfaction and builds stronger relationships.
  •  CRM Integration
     Caller Identification API can be integrated with customer relationship management (CRM) systems, allowing businesses to store and access caller information alongside other customer data. This integration streamlines processes, improves data accuracy, and enables comprehensive customer profiling.
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